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Walmart is bullish on conversational AI

Welcome, innovators.

When we think of innovative companies, Walmart doesn’t typically come to mind. 

But there’s something you need to know.

The retail giant is “all-in” on artificial intelligence (AI). 

Keep reading for more information on how the king of retail is utilizing conversational AI…

In today’s newsletter:

  • Today’s must-read stories 📰

  • How Walmart is using conversational AI

  • Prompt of the day ✍️

Today’s must-read stories 📰 

The next evolution in AI involves multi-agent technology that enables bots to interact autonomously and complete complex tasks.

Generative AI is set to revolutionize the future of work by enhancing operational efficiency and business model innovation.

Reports indicate a surge in mentions of AI and related phrases in quarterly earnings calls of major tech companies, with giants like Microsoft, Alphabet, Amazon, and Meta significantly increasing their AI spending.

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AI artwork of the day 🧑‍🎨 

Miscellaneous resources ❓️ 

AI tools 🔨 

  • Encord: The first to integrate SAM 2, 8.4x faster data labeling—join our webinar to fine-tune it for your AI.*

  • Artisan: AI BDR that automates outbound demand generation and fills your calendar with qualified sales meetings.

  • DataLab: A simple way to get insights from your data. 

  • AI CSS Animations: Make complex animations with your voice and AI.

  • Medallia Text Analytics: An AI-powered text analytics tool to identify emerging trends and key insights.

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How Walmart is using conversational AI

Walmart is leveraging AI to provide proactive "do it for me" experiences for customers — as well as guidance for associates. Here’s how:

  • Voice shopping: Customers can reorder items via Walmart Voice Order by pairing their accounts with smart speakers and mobile devices.

  • Text to Shop: Customers can search, add or remove items, and schedule pickups or deliveries through a simple text conversation on their iOS or Android devices.

  • Chatbots: Walmart’s NLU-powered chatbots quickly resolve customer issues, reducing millions of contacts and improving customer satisfaction across multiple countries.

  • Ask Sam: Walmart’s voice assistant for in-store associates helps them locate items, access store maps, look up prices, check messages, and more through verbal queries.

It’s not up for debate. Walmart is bullish on AI and the positive impact it’ll have on its customers and associates. 

Our Thoughts: Walmart's investment in AI is a clear indicator of its commitment to innovation and customer convenience. The integration of AI across various touch points not only streamlines operations but also enhances the overall shopping experience. 

As AI technology continues to evolve, Walmart is well-positioned to lead the retail industry.

Prompt of the day ✍️ 

Content writer (create a listicle)

How it works:

This prompt creates an expert-level listicle that engages and educates the target audience.

Why use it:

Use this prompt to simplify the process of creating a listicle that generates high engagement rates, increases website traffic, and attracts new leads.

Prompt Example:

{"prompt":"Develop a tailored Listicle aligned with the user's individual needs, drawing insights from the supplied reference materials. Initiate interaction with the user to obtain essential specifics and resolve any ambiguities. Iteratively refine the Listicle through consistent evaluations using the given evaluationRubric and gather user input to ensure the end product aligns with the users expectations.}

You can find the prompt in its entirety here.

See you next edition!

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Alpha is an experiment brought to you by Public Holdings, Inc. (“Public”). Alpha is an AI research tool powered by GPT-4, a generative large language model. Alpha is experimental technology and may give inaccurate or inappropriate responses. Output from Alpha should not be construed as investment research or recommendations, and should not serve as the basis for any investment decision. All Alpha output is provided “as is.” Public makes no representations or warranties with respect to the accuracy, completeness, quality, timeliness, or any other characteristic of such output. Your use of Alpha output is at your sole risk. Please independently evaluate and verify the accuracy of any such output for your own use case.