Apple’s ChatGPT integration won’t come until 2025

🎥 Runway's Gen-3 AI: Faster, Smarter, and Ready to Transform Video Creation

🤝 ChatGPT for customer support

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🌎 The Broad View:

• The FTC is going after Adobe for deceiving customers with a difficult-to-cancel subscription offering (FTC).

• Report finds that global audiences are suspicious of AI-powered newsrooms (Reuters).

• Wall Street’s fear gauge is at a 5-year low (Opening Bell Daily).

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Apple’s ChatGPT integration won’t come until 2025

Apple, according to Bloomberg’s Mark Gurman, is taking a “staggered” approach to the launch of its coming AI-enabled operating system. 

The details: While IOS 18 will be packed with AI features at launch, many more significant features likely won’t become available for a while yet. 

• Among these are Siri’s context and on-screen awareness capabilities, which likely won’t come until 2025, and Apple’s integration with ChatGPT, which likely won’t come until the end of this year. 

Apple did not respond to a request for comment regarding the rollout. 

The background: Apple unveiled its coming AI integration — dubbed Apple Intelligence — at its WWDC conference last week. Investors rejoiced at the announcement, cheering the stock onto new heights as Apple finally boarded the genAI train. Apple is once again the largest company by market cap in the world. 

But it also set off major backlash for a long list of unanswered questions regarding security, data privacy and user choice (which we covered here).

Why it matters: This slower approach could certainly give Apple time to adequately address user concerns, something that could improve the adoption of its new software. 

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Despite limitations in complex interactions and physics accuracy, the model's enhanced capabilities are bolstered by new moderation systems and partnerships with leading entertainment organizations.

Runway plans further developments, positioning itself against competitors like Adobe, OpenAI, and Google in the rapidly evolving generative AI video market.

ChatGPT use case 🤝 

AI for Enhancing Customer Support

How It Works:

This AI empowers customer support teams by automating responses, resolving common inquiries, and providing detailed solutions to complex problems. It uses natural language processing to understand customer issues and delivers accurate, timely assistance.

Why Use It:

Aimed at improving customer satisfaction and reducing response times, it automates routine tasks, freeing up human agents for more critical issues. Support teams can use AI to efficiently manage high volumes of inquiries, provide consistent service, and enhance overall customer experience.

Prompt Example:

"Assist with customer inquiries regarding [Product/Service], providing detailed answers to common questions such as [Common Questions], troubleshooting issues like [Issues], and escalating complex cases including [Complex Cases]. Ensure the response is suitable for [Customer Type], and include steps for [Resolution Steps].

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